I would like to weigh in regarding the Sears article in the JC Press on Monday, Oct. 22.
In my humble opinion, the reason for their filing chapter 11 bankruptcy can be summarized in one word — mismanagement. CEO Eddie Lampert was quoted last month stating their reason for the downfall was the retirees’ pension plan. There are dozens of retailers in the USA that have pension plans yet seem to be thriving well.
There are many decisions (too numerous to mention) that have determined their destiny with the largest one being the acquisition of near-defunct Kmart. Thankfully, Mr. Lampert has no control of that fund or he may be inclined to utilize it to make a similar acquisition.
Remember back when Sears’s quit their catalogue? What if they had had the vision to put that catalogue on the internet? They could have very well been the Amazon of the retail sector.
GERALD D. THOMAS
Can’t count on Sears anymore
In my opinion, Sears lost its edge in a large part due to customer service issues.
Growing up, Sears was the place to go for parts, repair for appliances and a host of other things. It was a major discriminator. You could count on Sears. Now, they offer nothing other than “we will order it for you, arriving in 10 days.”
Sears products are available most anywhere else cheaper even with the Kenmore label. Example: the top on my Sears-purchased ceramic stove cracked. They wanted just $50 less than I paid for the entire stove to replace the top, without installation. They said it could take up to 14 days for delivery with me paying shipping. I bought the part elsewhere for less than 1/3 the price with delivery from stock. Why would I shop at Sears for a new appliance? Then there is the sad story of Craftsman tools being manufactured overseas.
I remember the grad school story from the 50’s of Hudson Motors planning to resurrect itself by putting Packard engines in their cars. Both Packard and Hudson went belly up. Two losers do not not usually make a winner. Does this story remind you of Kmart buying Sears?
Sears’ day is over. Let her die.
Editor’s note: As we head into the home stretch of this election season, the Johnson City Press is happy to print your thoughts on the candidates, but because of the volume of election-themed letters we receive, we’re setting a deadline for them of Wednesday, Oct. 31. Letters received after the deadline will not be printed. Thank you for adhering to the deadline and for your interest in participating in our democracy.