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BrightRidge suspending some disconnections in response to COVID-19

Contributed • Mar 18, 2020 at 5:44 PM

BrightRidge has suspended non-payment disconnections for electric, internet and phone services in response to the novel coronavirus until further notice.

The utility recognizes some customers may face temporary financial hardship due to unprecedented societal restrictions associated with COVID-19. For those impacted, the utility is suspending non-payment electric, internet and phone disconnects until further notice. It will coordinate payment arrangements with those in need.

Please be advised that bills and fees will continue to accrue. Customers should contact customer service by calling 952-5000 to discuss a variety of available payment options.

BrightRidge is adhering to the advice from the Centers of Disease Control and Prevention to limit personal contact. The utility is encouraging customers to conduct  business with it anytime via the SmartHub app.

From this app, customers can manage payments, contact customer service, report power interruptions, check energy usage and much more via their desktop or mobile devices. If you need assistance in establishing an account, call customer service at 952-5000.

BrightRidge’s customer service center, located at 2600 Boones Creek Road, will continue to be open Monday through Friday, from 8 a.m. to 5 p.m. Customers are urged to utilize the drive-through payment services to minimize personal contact or pay online via SmartHub. 

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