Johnson City Press Thursday, December 18, 2014

FAQ

Our Most Common Questions At Johnson City Press Online

Below are many of the most common questions and information asked by our visitors and customers. Please explore the links below for current information on a number of topics.

Advertising

HOW DO I ADVERTISE MY BUSINESS?
The Johnson City Press has a complete and effective business plan for any kind of business in East Tennessee and Southwest Virginia. With an audience of over 150,000 readers each month, the Johnson City Press offers its advertiser strategies for announcing mass marketed messages like no other media, or specifically targeted advertising campaigns via the Internet, Event Marketing, Direct Mail and pre-printed inserts.

HOW DO I PLACE A CLASSIFIED AD?
To place a classified ad in the print and online editions of the Johnson City Press you may...

  1. You may visit http://classified.ishopthetri.com/ and add your classified from there.
  2. You may call our Classified Offices during regular business hours and speak to a classified advertising representative and make a payment using your Mastercard or VISA.
  3. Stop by our offices on W. Main St. and place your advertisement at our customer service desk.

HOW DO I REQUEST TEAR SHEETS?
The Johnson City Press provides tearsheets for their advertisers free of charge. Most tearsheets are sent with advertising invoices. If your business needs a copy of previous advertisements, you may request a tearsheet by calling the Johnson City Press Advertising Services office at 423-392-1414.

WHAT SPECIAL SECTIONS CAN I ADVERTISE IN?
Advertisers of the Johnson City Press can take advantage of special reader sections that interest a specific audience and target your advertising dollar. The Johnson City Press produces several award winning publications distributed throughout our region and you may find out more, by contacting the Retail Advertising Department.

WHERE CAN I FIND A RETAIL ADVERTISING RATE CARD?
You may download the Johnson City Press Retail Advertising Rate Card by clicking the Retail Rate Card link in the footer at the bottom of the website.


Business

HOW CAN I APPLY FOR EMPLOYMENT?
Applicants for the Johnson City Press may apply in person at our offices on W. Main St. during regular business hours.

HOW CAN I CHECK MY ACCOUNT STATUS?
You may contact our accounting office regarding your account by calling 423-246-8121.

HOW DO I REPORT A BILLING ERROR?
If you have an error to report regarding a circulation bill, please call the Circulation department at 423-722-1330. If your bill is for advertising, please call the Accounting Offices at 423-392-1401.

WHAT ARE GENERAL OFFICE HOURS?
The Johnson City Press general office hours for the W. Main St. facility are 8am-5pm, Monday Through Friday.

WHAT IS THE MAILING ADDRESS OF THE JOHNSON CITY PRESS?
204 W. Main St., Johnson City, TN 37605

WHERE CAN I FIND A CLASSIFIED ADVERTISING RATE CARD?
You may download a PDF version of our Johnson City Press Classified Advertising Rate Card by clicking the Classified Rate Card link at the bottom of the website in the footer.


Internet

I CANNOT ACCESS OR LOGIN TO THE NEW E-EDITION.
The Johnson City Press edition has a specific log-in page to enter your username and password.
This is the correct link for accessing that service. https://classadz.vdata.com/JohnsonCityCirc/SelectOption.aspx

HOW DO I RETRIEVE ARTICLES IN THE JOHNSON CITY PRESS ARCHIVE?
Searching the archives for the Johnson City Press Online requires that you subscribe to the enhanced electronic edition. This new website is a complete replica of the print edition and includes the ability to search our online archive with over 100,000 documents dating back to January of 1998.

HOW DO I SUBSCRIBE IF I DO NOT WANT TO USE A CREDIT CARD?
Subscribers to the e-edition of The Johnson City Press are given immediate access to their subscription. This is the quickest and easiest method to subscribe.

However, subscribers who prefer another payment method besides a credit card should call our Circulation Department locally between the hours of 7am - 4pm Monday through Friday at 423-722-1330. Our operators and support personnel will gladly process your order via other methods of payment.

WHERE DO I FIND THE FULL OBITUARIES ON THE WEBSITE?
The Obituaries are available on this site under the Community section.

WHY CAN'T I FIND A STORY I READ IN THE PRINT EDITION IN THE ONLINE ARCHIVE?
Not all stories printed in the Johnson City Press are part of the full electronic edition. If you cannot find the story in the news categories or by using the search engine the story probably was not part of the electronic edition report.


Newsroom

HOW DO I BUY JOHNSON CITY PRESS PHOTOS?
An archive of Johnson City Press digital photos are available for purchase here.

HOW DO I CONTACT A REPORTER OR COLUMNIST?
You can send and e-mail to a reporter or columnist by clicking on their byline. After you click on the byline, you will see a page with the reporter's or columnist's photo, a brief biography, his or her telephone number and a link to sent an e-mail.

HOW DO I REPORT AN ERROR IN A STORY?
You should refer to the specific story citing what the story erroneously reported and cite the correct information in an e-mail to the reporter or by clicking on the Corrections link in the footer.

HOW DO I SEND A PRESS RELEASE TO THE TIMES-NEWS?
General news should be sent to Stephanie McClellan at smcclellan@timesnews.net. Features, weddings, engagements and anniversaries should be sent to Becky Whitlock at bwhitlock@timesnews.net. Press releases can also be addressed to these individuals at: 204 W. Main St., Johnson City, TN 37605. You can also find the telephone numbers of people in all Johnson City Press departments by clicking on Contact link in the footer.

HOW DO I SUBMIT A LETTER TO THE EDITOR?
You may mail you letter to: Letter to the editor Johnson City Press. W. Main St. Johnson City, TN 37605. Or you can send your letter by e-mail by clicking on the Write A Letter To The Editor link in the footer.


Subscriptions

CAN I PURCHASE THE JOHNSON CITY PRESS PRINT EDITION BY MAIL?
Yes. The Johnson City Press accepts paid-in-advance orders for mail subscriptions. You can easily place your order by credit card or call our circulation department at 423-722-1330

HOW CAN I PURCHASE BACK ISSUES?
Back issues are sold based on availability. Orders may be placed by phone to the Circulation department during posted operating hours.

HOW DO I POSTPONE MY HOME DELIVERY WHILE ON VACATION?
The Johnson City Press provides a convenient way for you to postpone the delivery of your newspaper while you are on vacation. You may either complete the online form by clicking the Hold Papers For Vacation link in the footer or you may call the Circulation Customer Service Office during business hours and talk with a representative. Please allow 24 hours notice for postponing your delivery.

HOW DO I REPORT A HOME DELIVERY PROBLEM?
If you are experiencing a problem with the home delivery of the Johnson City Press, please call our offices at 423-722-1330 during the hours of 7am - 4pm Monday through Friday, 7am - 10am Saturday, or 7am - 1pm Sunday.

HOW DO I SUBSCRIBE TO HOME DELIVERY OF THE JOHNSON CITY PRESS?
To subscribe to the Johnson City Press, you may call our Circulation department during business hours at 423-722-1330.
You may also place an order online, using our secure Internet servers and your Mastercard or VISA by clicking on the Get The Paper link in the footer.

WHAT ARE THE HOURS OF HOME DELIVERY CUSTOMER SERVICE?
If you would like to contact the Johnson City Press Home Delivery Customer Service Office, you may do so during the following operating hours; 7am - 4pm Monday through Friday, 7am - 10am Saturday, and 7am - 1pm Sunday.

WHAT IS THE DISTRIBUTION AREA OF THE JOHNSON CITY PRESS?
The Johnson City Press is available for home delivery in Washington, Hawkins and Sullivan County, TN and Scott, Lee, and Wise counties in Virginia. For outlying areas or other information, please call our offices at 423-392-1390 or 1-800-251-0328.