Angie Carrier, a White House, Tenn., city administrator, was named Johnson City’s first Development Services Department director Tuesday, a newly created position born from the consolidation of the city’s planning, community development, codes enforcement, and geographic information systems departments as well as the Metropolitan Transportation Planning Organization.
“Angie has been instrumental in the economic growth of Dandridge and White House, and we are excited that she will be bringing her expertise to Johnson City,” City Manager Pete Peterson said Tuesday afternoon in a news release. “Her experience working with the development community will help us achieve our goal of creating a more efficient, more user-friendly process for developers.”
Carrier will oversee 27 employees within the new umbrella department that was created after a management study of the development review process that concluded with recommendations in April. She has served in her current position since 2005 and will resign her post effective Jan. 2. She is scheduled to start with the city Jan. 9.
She also has served in Dandridge as town administrator (2002-05) and assistant town administrator/city recorder (2000-02). Her career in city management began in Maryville in 1999, where she worked on special projects.
Carrier is from Northeast Tennessee, where she attended Sullivan East High School before earning her bachelor’s degree in political science from the University of Tennessee. In 1999, she received her master’s degree in city management from East Tennessee State University.
“Johnson City is home to me, as my family resides in Bluff City and I am an ETSU graduate,” she said. “I have a great enthusiasm in reconnecting with the community and becoming a part of the team. I am excited to be offered this new opportunity in serving as the Development Services Director for the city of Johnson City. I believe that the values of the organization and the leadership team will be a great fit.”
Carrier serves on various boards and committees for the International City Management Association, Tennessee Municipal League, and Tennessee City Management Association, which named her City Manager of the Year in 2004.
Edwardsville, Ind.-based Matrix Consulting Group completed its departmental review and recommended to the City Commission in early April that city staff, builders and developers would be best served by the city consolidating its building codes and planning departments.
The company was paid about $30,000 to conduct a comprehensive review of the city’s building, planning and water and sewer departments, which yielded some insight into how to better serve developers and make the permitting process clearer and more efficient for both parties.
Alan Pennington, Matrix vice president, told city officials combining these groups into one department or division should be the city’s highest priority. He suggested to Peterson and city commissioners that the city needed a bigger focus on customer service. He also suggested making business hours for the various departments consistent and in time with each other to allow continuity in the process and publishing a monthly performance report on the city’s website.
“This is the first time these groups have come together to streamline the process, which will improve communication so that the city and developers work easily and efficiently together to ensure the economic progress of our community,” Peterson said Tuesday.