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Johnson City Power Board changes policy on outstanding balances

Madison Mathews • Oct 24, 2012 at 8:45 AM

A change in policy will soon begin affecting Johnson City Power Board customers who have outstanding balances from previous locations.

The Power Board’s board of directors on Tuesday unanimously approved the change in which an outstanding balance from a previous location will now be applied to the first month’s bill at a customer’s new location.

This change will affect current customers transferring service to a new location, in addition to those who have been previous customers who owe the Power Board a balance from a different location, according to Chief Public Relations Officer Robert White.

Additionally, customers with outstanding balances from previous locations will be charged a $300 deposit fee when applying for new service.

White said the $300 deposit fee has been in place since 2010.

New customers joining the Power Board have an option to waive that deposit fee or have it reduced once a credit check is completed.

White said if the credit check comes back green, no deposit is required. If it comes back yellow, the deposit fee is reduced to $200. If it returns red, the fee is $300.

The policy amendment also allows outstanding balances to be added to a customer’s active account.

“What that policy does if you owe a past-due balance from a previous account and you currently have an active account, it can be transferred over to your active account so that can become due,” White said.

The new policy will be phased in, beginning Nov. 1 for customers with outstanding balances who request new service.

White said customers with outstanding balances will be notified that they owe money before the delinquent balance is added to their active account.

In other business, the board scheduled a called meeting for Tuesday at 5 p.m. in which it will prepare questions and procedures for interviewing the six candidates being considered for the utility’s president and CEO.

The first interview is scheduled for Oct. 31.

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